Last Updated: [16.12.2024]
Thank you for choosing Edelwest. We are committed to providing high-quality digital services and ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help.
1. Scope
This Refund and Returns Policy applies to digital services purchased through our website: https://edelwest.com.
2. Refund Eligibility
We offer refunds under the following conditions:
- Service Not Delivered: If the purchased digital service was not delivered as agreed due to an error on our part.
- Technical Issues: If technical problems on our end prevent you from using the purchased service.
- Duplicate Payments: If a payment has been made more than once for the same service.
Note: Refunds are not provided for:
- Change of mind after purchase.
- User errors such as incorrect data submissions.
- Inability to use the service due to external factors beyond our control.
3. Refund Process
To request a refund, please follow these steps:
- Contact Us: Send an email to [email protected] with the following details:
- Full Name
- Email Address used for purchase
- Order Number/Transaction ID
- Reason for the refund request
- Evaluation: We will evaluate your request within 7 business days of receiving all required information.
- Refund Decision: You will be notified via email about the approval or rejection of your refund.
- Refund Payment: If approved, the refund will be processed back to your original payment method within 14 business days.
4. Service Modifications & Cancellations
- Modifications: If you need adjustments to the purchased service, contact us at [email protected]. We will evaluate the feasibility of requested changes.
- Cancellations: Once a digital service has been initiated, cancellations may not be possible.
5. Contact Us
For questions about our Refund and Returns Policy, contact us:
Edelwest Support Team
Email: [email protected]
Website: https://edelwest.com
By purchasing from Edelwest, you agree to this Refund and Returns Policy. We reserve the right to modify this policy at any time. Updates will be posted on this page.
Thank you for choosing Edelwest!